Eligibility for Refund:
- The refund request must be made within 7 calendar days from the date of your initial purchase.
- Refunds apply only to first-time purchases of hosting services. Renewal orders or any subsequent purchases are non-refundable.
- Refunds are not applicable for any additional services such as domain registration, SSL certificates, add-ons, or any other non-hosting services.
Non-Refundable Items:
- Domain names, once registered, are non-refundable due to their nature and ICANN regulations.
- Any services that have been terminated due to violations of our terms of service or acceptable use policy are ineligible for refunds.
- Payments made via bank transfer, wire transfer, and similar methods are non-refundable due to third-party transaction fees.
Refund Process:
- To request a refund, please contact our support team via email at support@waamhost.com with your order number and a brief explanation of the reason for the request.
- Refunds will be processed using the original payment method within 7–10 business days after the request has been reviewed and approved.
Partial Refunds:
- If you cancel your service after 7 days but before the end of your billing cycle, you will not be eligible for a refund of the unused portion of the service.
- Refunds for specific services or products may be provided at our discretion.
Exclusions:
- The 7-day money-back guarantee does not apply to promotional offers, special discounts, or trial periods. These services are non-refundable.
- WaamHost reserves the right to deny a refund if there is evidence of abuse, misuse, or violation of our terms of service.
Refund Communication:
- After submitting your refund request, please allow our team up to 3 business days to review your request and respond.
- Once approved, you will receive a confirmation email with details of the refund and expected processing times.